Dependable self-starter who enjoys working with an array of people while demonstrating high levels of professionalism but can still have fun. Thrives in a fast-paced environment and doesn’t stop until the job is done. Problem solver who thinks outside the box to enhance the customer’s experience from good to great.
We have an opening for Customer Service Representative. Join an environment where innovative ideas are welcomed and everyone has a voice in making our company the best team it can be!
What We Do at 360 Payments:
360 Payments provides payment processing solutions for small, mid-size and corporate businesses. Originally founded in Campbell, CA, the organization is transitioning and rapidly growing in the Tulsa market. We currently work with over 4500 clients and are likely to double in size within the next year. We are also expanding operations behind the scenes to provide additional services to further assist our clients.
What you’ll do:
- 35% Handle inbound customer calls (10-20 calls/day) dealing with billing, account maintenance, tech support & equipment sales
- 35% Manage tickets submitted through ZenDesk ticketing system via email
- 20% Utilize critical thinking skills to seek solutions for non-scripted problems that customers encounter
- 10% Training & development
- What it comes with:
- Full time hours Monday-Friday shifts ranging from 8:00 AM – 7:00 PM CST
- Health benefits (medical, dental, vision)
- Monthly bonus (up to 10% of monthly pay) based on performance
- Paid time off
- Opportunities for leadership and growth
- Unlimited snacks! Team building events!
If you like what you see and want to learn more check out our website at www.360payments.com. Review our site then submit your resume. We can’t wait to hear from you!
360 Payments is an equal opportunity employer and follows all the laws of Santa Clara County, California and the USA.
Job Type: Full-time
Salary: $16.00 /hour + monthly bonus
Customer Service: 1-2 years (Preferred)
United States (Required)
Communication method(s) used:
- In person
Job Title – Customer Service Representative
Company – 360 Payments